Terms and Conditions

Maximum Weight and Size
Maximum Liability
Proper Labeling & Packaging
Additional Charges
Fuel Surcharges
Delivery Attempts
Rights of Inspection
Reweigh
Return To Shipper - RTS
Refusal of Packages
Rounding Measures
Chargeable Weight for Canpar Courier Shipments
Weekly Service Charge
Money-Back Guarantees
On-Time Delivery Guarantee
Limits and Restrictions
Interruption of Service
Delay
Sales Taxes
Payment of Service
Service
Filing a Claim

Maximum Weight and Size

Maximum Weight

  • Canada Ground, Select, and Express Service- 75 pounds (34 kgs) per package
  • U.S.A. Southbound - 70 pounds (30 kgs) per package

Maximum Length

  • All services - 108 inches (274 cm) in any single dimension

Maximum Size

  • Canada Ground, Select, and Express Service - 165 inches (419 cm) in combined length & girth
  • U.S.A. Southbound - 130 inches (330 cm) in combined length & girth

Maximum Liability

Canada Ground and USA: Maximum liability - $20,000 per shipment with maximum for any one (1) package of $5000 if value declared. Otherwise, liability is $100 or $2.00/lb ($4.41/kg) per shipment, whichever is greater.

Select and Express: Maximum liability - $25,000 per shipment if value declared. Otherwise, liability is $250 or $2.00/lb ($4.41/kg) per shipment, whichever is greater.

For shipments containing personal articles, previously used or defective goods, maximum liability is limited to $2.00/lb ($4.41/kg) per shipment, with no additional valuation allowed.

Proper Labeling & Packaging

Canpar Courier will not be liable for damage to or loss of goods caused or contributed to by defects in the packaging used by the shipper or for damage to or loss of the packaging used by the shipper. All packages require a street address including the suite/unit number, postal code and telephone number. Canpar Courier does not deliver to P.O. Boxes.

Additional Charges

Refer to your Canpar Courier Rate Guide in effect at the time of shipping for specific rates.

Declared Value - Shipments are automatically protected in the unlikely event of loss or damage with the exception of used or defective goods to a maximum of:

  • Canada/U.S.A. Ground and International Shipments: $100/shipment or $2.00/lb whichever is greater.
  • Express/Select Service: $250/shipment or $2.00/lb whichever is greater.

The declared value of a shipment should reflect the shipper’s cost of goods.

Used or defective goods have a maximum liability of $2.00 per pound ($4.41 per kg) (whether declared or not). Additional coverage is available and can be purchased in increments of $100.00. Refer to your Canpar Courier rate guide for Optional Additional Protection charges (see Liability for maximum declared value).

Missing Or Invalid Information - Missing or invalid information (including but not limited to, postal code, account number) on the pick-up record will result in an additional charge. Please refer to your Canpar Courier rate guide.

Address Correction - If a package is addressed incorrectly Canpar Courier will make the necessary changes, redirect the package and notify the shipper of the correction so they can update their records. An additional charge will be assessed for delivery or attempted delivery to the correct address.

Missing Weight - Where weight is not provided on the pick-up record, Canpar Courier will bill the customer the 35lb. (16kg) rate for the relevant Canada Ground, U.S.A. Southbound, or Select Service.

U.S. Shipments - All shipments (over $200 U.S.) must include the I.R.S. (company tax) number or Social Security Number of the consignee. Failure to include this information can block or delay delivery. Where this information is not included, Canpar Courier will attempt to contact the consignee and obtain the information to prevent any shipping delays at U.S. Customs. This information is then provided to the shipper for future reference.

U.S. Residential/Rural Deliveries - An incremental charge exists for deliveries to U.S. Residential and Rural Residential deliveries. Please refer to your Canpar Courier Rate Guide for more information.

Fuel Surcharges

For information and details on the Fuel Surcharge, please click here

Delivery Attempts

If for any reason Canpar Courier cannot deliver your parcel, we ensure it gets back to the shipper with a documented reason. When a consignee is not available to receive a shipment, Canpar Courier drivers will leave a notice and make two more attempts to deliver to a business address or one attempt for residential addresses.

Rights of Inspection

Canpar Courier reserves the right to open and inspect any package tendered to it for transportation, but is not obligated to do so.

Reweigh

Canpar Courier reserves the right to reweigh shipments, notwithstanding that a weight has been declared on the shipping document. The reweighed weight determined by Canpar Courier may be applied for the assessment of rates, and the shipper agrees to pay same. Canpar Courier does not reweigh its Select Envelopes.

Return To Shipper - RTS

If for any reason Canpar Courier cannot deliver a parcel and returns it to the shipper, a charge equal to the outbound delivery rate will be applicable.

Refusal of Packages

Canpar Courier reserves the right to refuse any package, which by reason of the dangerous or any other character of its contents is liable, in the judgment of Canpar Courier, to soil, taint, or otherwise damage other merchandise or equipment, or which is economically or operationally impractical to transport, or which is improperly packaged or wrapped or labeled.

Rounding Measures

Package weights must be rounded up to then next whole pound or kilogram. Package dimensions must be rounded off to the closest whole inch, or centimetre.

Chargeable Weight for Canpar Courier Shipments

Transportation charges are based on the gross weight of the shipment or the dimensional (volumetric) weight of the shipment, whichever is greater.

Weekly Service Charge

A weekly service charge applies to customers who receive daily or other scheduled pick-up services from Canpar Courier.

Money-Back Guarantees

Canpar Courier stands behind its commitments for Select Service on-time delivery with money-back guarantees.

On-time Delivery Guarantee

In the event Canpar Courier fails to complete delivery or attempt delivery within the time commitment, Canpar Courier, at the carrier's option will credit the shipping charges for each such package, to the payer only, upon request, subject to the following conditions:

Canpar Courier's guaranteed delivery schedule must state that the destination point qualifies for the service commitment from the origin point. The shipment must be properly documented in a Canpar Courier Pick-Up Record and each package in the shipment must bear the appropriate Canpar Courier Tracking Label. Each package in the shipment must be properly labeled, including From/To address detail with the consignees correct name, deliverable address, postal code, and telephone number. Canpar Courier cannot deliver to a P.O. Box. A shipment must be tendered to Canpar Courier during published business hours. Canpar Courier must be notified of a service failure in writing or by telephone within fifteen (15) calendar days from the date of the scheduled delivery and be advised of the consignee's name and address, date of shipment, package weight, and the Canpar Courier Tracking Number.

Limits and Restrictions

The on-time delivery guarantee does not apply to shipments which are delayed due to causes beyond Canpar Courier's control including, but not limited to, the following—the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, delays due to flight cancellations, flight delays, any misroutings or mishandling by the airline, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of authorities, riots, strikes or other labour disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. The on-time delivery guarantee does not apply to Canpar Courier Select Shipments within Canada that are scheduled to be delivered between December 12 and December 26.

Interruption of Service

Canpar Courier shall not be liable for any interruption of delivery service due to a cause beyond Canpar Courier's control, or due to strikes, lockouts, or labour disputes.

Delay

Canpar Courier is not financially responsible for the consequences of failure to deliver a shipment by a stipulated time.

Sales Taxes

All applicable Federal and Provincial Sales Taxes required by law will be charged on all net freight costs plus any ancillary charges.

Payment for Service

Canpar Courier's credit terms require payment of all charges within seven (7) days after receipt of the invoice.

Service

Some shipments may be shipped by surface transport and/or handled by a Canpar Courier independent contractor.

Filing A Claim

On the rare occasion when a shipment is not delivered or sustains some damage, you may wish to file a claim. To process a claim, follow these guidelines:

For non-delivery or partial delivery

1. Contact Canpar Courier Customer Service to initiate a trace. Have the shipment Tracking Number ready. In addition, the following information may be required:

  • Canpar CourierShipper Number
  • Date of Shipment
  • Pick-Up Record Number
  • Consignee name and address
  • Shipment weight and number of packages
  • Contents of parcel(s) to be traced
  • Amount of COD, and label number (if applicable)

2. File a claim online or in writing within 180 days of the shipping date. Canpar Courier will require the following information:

  • Canpar Courier Shipper Number
  • Invoice or letter billing Canpar Courier at cost prices
  • Copy of original Canpar Courier Pick-Up Record or manifest
  • Copy of original invoice for goods (or copy of price list indicating costs)
  • Canpar Courier trace file number assigned at time of search

For damage

1. Canpar Courier must be given the opportunity to conduct an inspection within 60 days of the delivery date. The shipper/consignee must retain the original shipping carton and contents and contact Canpar Courier Customer Service to arrange an inspection.

2. File a claim in writing within 60 days of the delivery date. Canpar Courier will require the following information:

  • Canpar Courier Shipper Number
  • Invoice or letter billing Canpar Courier at cost prices
  • Copy of original Canpar Courier Pick-Up Record or manifest
  • Copy of original invoice for goods (or copy of price list indicating costs)
  • Inspection request number and inspection report
  • Repair cost (if claim is for repair)

Our experience shows that correct labeling and packaging of shipments can substantially reduce claims.

To file a claim electronically, please click here.