Privacy Policy

Canpar Express respects the privacy of its customers and the privacy of visitors to this website. Your personal information is only collected, used and disclosed by Canpar Express in accordance with this Privacy Policy. We take great care in handling your information responsibly.

Canpar Express reserves the right to modify or amend this policy at any time and for any reason without notice. We urge you to review this Privacy Policy before providing information to Canpar Express through this site. This policy only covers our off-line information-handling practices to the extent required to provide you with a complete picture of our on-line practices.

By providing any information on Canpar Express's site, you are expressly consenting to and have knowledge of the collection, use and disclosure of this information, as identified in this Privacy Policy. We only collect personal information about you when you specifically and knowingly provide it to our website.

1. WHO IS ACCOUNTABLE?

Canpar Express takes full responsibility for the management and confidentiality of the personal information it collects. The Vice President of Human Resources is accountable for compliance with this policy. If you feel that Canpar Express is not abiding by this Privacy Policy or have any concerns about Canpar Express's on-line information-handling practices, please write or send an e-mail message to:

V.P., Human Resources
TFI International Inc.
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
E-mail: BNeill@tfiintl.com

Your concerns will be addressed in a timely manner.

2. INFORMATION COLLECTED AND USED

Canpar Express collects your information for one primary purpose—to better service your shipping needs. We use your information for many related purposes such as billing accounts, market and customer analysis, answering your questions and providing you with information about Canpar Express's services. Canpar Express will not use your information for any other purposes other than those identified here, without first receiving your explicit consent.

Canpar Express assigns a unique Barcode Number to each and every parcel shipped with us. This number is provided to the customer sending the parcel and is also displayed on the face of the parcel. The customer alone is responsible for the delivery address provided to Canpar Express. Canpar Express uses this address for shipment purposes only, and assumes no responsibility if there are any objections to shipments being made to the delivery address provided by the customer.

In the off-line world, when you become a Canpar Express customer, your information is entered in the Customer Master File, an internal database containing your Customer Number, company name, contact details, forecasted volumes and discount privileges. The following services provided through our website require that you provide information to us online:

  • a. Request for Proof of Delivery
    Canpar Express customers may make an on-line request for a copy of the delivery record displaying the name and signature of the person who signed for a parcel on receipt, as well as the address and date of the delivery. A customer must enter their Customer Number or destination postal code, contact details, and the Barcode Numbers of the parcels when ordering a Proof of Delivery. This information is used strictly to provide the customer with the relevant section of the delivery record via fax or postal mail, and to charge the customer's account for the request if not obtained online.

  • b. Becoming a Canpar Express Customer
    If you are interested in becoming a Canpar Express customer, you may choose to provide Canpar Express with your Business Profile online. You are required to provide contact details and general information on your shipping needs, as well as how they are currently fulfilled. This information is given to a Canpar Express Sales Representative who will contact you to answer your questions, set up your account and ensure that Canpar Express's services meet your highest expectations. We request your shipping volumes, locations and a sense of the kinds of products you ship in order to prepare our salespeople to recommend the right service for you.

  • c. Contacting Canpar Express
    From Canpar Express's Contact Us page, you can e-mail a question or comment to a Canpar Express Customer Service Representative, a Senior Executive, our Technical Support Group or Website Administrators. Your e-mail address and any information you provide is used strictly to respond to your inquiry. If you have expressed interest in Canpar Express's services for your shipping needs, we will ask you whether we can retain your information, and in effect convert it into a Business Profile, with the possibility of contacting you in the future.

3. INFORMATION THAT DOES NOT IDENTIFY YOU

Canpar Express collects certain technical information from your computer's Web browser when you visit www.canpar.com on the Internet. This information includes the amount of time spent on the site by a visitor with a unique Internet identifier, the pages visited and returned to, the operating system and Web browser software used, and the referrer website. These server logs do not contain any personal information and can only be accessed by Canpar Express. Server log files are used solely to track visits to our website and improve the content and layout of our site. Canpar Express makes no attempts to link this traffic information to the individuals visiting our website.

4. DISCLOSURE OF YOUR INFORMATION

We provide an online parcel tracking service on our website through which our customers can enter a Barcode Number and determine the delivery status of a parcel. Anyone can view the status of a parcel on Canpar Express's website by entering a valid barcode. The only information displayed on the site is as follows:

  • The status of the parcel (for example, whether it has been delivered or is still in transit).
  • If the parcel was delivered, the date and time of the delivery and the name of the person who signed for the parcel.
  • The first three digits of the recipient's postal code. This indicates the approximate geographical location of the recipient of the parcel, but does not pinpoint their exact location.
  • If requested, customer signature is available on both our main website and customer portal. Please contact us at customerservice@canpar.com if you would like to have a signature removed from our website.

Although minimal information is derived by entering a valid barcode on-line, Canpar Express uses commercially reasonable efforts to limit access to barcodes to those shipping and receiving a parcel, and to the Canpar Express shippers involved. We provide parcel tracking as a service to our customers and assume no responsibility for misuse of this service or inadvertent disclosure of shipment details.

Barcode numbers can be searched online for approximately one year after being assigned. Barcodes up to three (3) years back can be tracked by e-mailing customerservice@canpar.com

None of the information collected by Canpar Express through this website or provided by you in an e-mail message to a Canpar Express representative is transferred to a third party. We do not sell, trade or share any of your personal information with any other companies. However, we will release account and other personal information when we believe release is appropriate in order to comply with the law, for example if we receive a subpoena or court order.

Your Customer Master File record is never disclosed outside of Canpar Express or its agencies. The personal information contained in the Customer Master File may be used to create anonymous, aggregate data, such as the number of Canpar Express customers in a particular area. This data may be used in advertising and marketing materials but contains no personal information.

5. RETENTION AND DISPOSAL OF YOUR INFORMATION

Only Business Profiles that are entered on this site are retained for extended periods of time. When you complete this form you show a level of interest in becoming a Canpar Express customer and we take that seriously. An electronic and paper version of the Business Profile is kept with the office of the Vice President, Sales. Both versions are destroyed in their entirety if you become a customer, since your information and all the relevant details of your account are then stored in the Customer Master File. If you decide not to become a customer, your Business Profile is retained in order to periodically contact you and determine whether Canpar Express can begin servicing your shipping needs. The paper version of your Business Profile is retained for a maximum of two (2) years on-site, in locked cabinets, before being destroyed. The electronic version is kept as long as we feel there may be an opportunity to do business with you.

Barcodes older than three (3) years are stored on tape in an off-site database for another four (4) years before being deleted. Off-site storage is also used for nightly backups of the Customer Master File that are retained for sixty (60) days before being overwritten. All paper records being destroyed are shredded by Canpar Express.

If you are not a Canpar Express customer and would prefer Canpar Express to permanently delete any information we have about you (i.e. Business Profiles), please let us know by e-mailing customerservice@canpar.com. We will immediately carry out this request and you will receive no further communications from Canpar Express. Please note that it may be impossible to delete your information completely without some residual information temporarily remaining in backups.

6. ACCURACY OF THE INFORMATION AND ACCESS TO IT

Canpar Express relies exclusively on and does not seek independent verification of any of the information provided on our site or to our salespeople or Customer Service Representatives. We trust that you will provide us with accurate information in order for us to recommend and provide you with the best possible service.

Canpar Express customers can obtain access to their Customer Master File record by sending a written request to customerservice@canpar.com. A Customer Service Representative will contact you and give you a detailed description of the information Canpar Express possesses about you. Any changes to a Customer Master File record must be requested in writing.

7. HOW IS YOUR INFORMATION KEPT SAFE?

Information entered when filling out a Business Profile or making a request on our site is transmitted to Canpar Express unencrypted, using standard e-mail protocol. You should be aware of the inherent risks of interception when communicating with others online. Canpar Express has no control and takes no responsibility for the loss, misuse or alteration to such communications through the Internet. However, once your information reaches Canpar Express's Head Office, it is retained in secure facilities and protected from unauthorized access. Your information enters a password-protected server that resides behind a secure firewall. This secure server is only accessible by the System Administrators by unique password. Your information or inquiry is then distributed via Canpar Express's internal e-mail system to the appropriate employees.

The Customer Master File and the database of barcodes are both stored on internal secure servers also protected by our firewall and accessible through Canpar Express's corporate LAN. Access privileges are configured such that only authorized employees who need to know the information contained in these databases have access to them.

By providing you with this Privacy Policy, Canpar Express is pledging its continued commitment to protecting the information you provide to us. We regularly review our information-handling practices to ensure that we are always abiding by this Privacy Policy.